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About Castor Marine
Castor Marine provides advanced Connectivity and IT solutions to the maritime industry, serving clients in commercial shipping, offshore, and yachting sectors. Our core services include global satellite internet (VSAT, Starlink, OneWeb, Iridium, Inmarsat) and fully managed IT solutions, allowing our clients to focus on their operations while we handle their vessel’s IT infrastructure.
With offices in Utrecht and Groningen, Castor Marine is expanding rapidly in the maritime sector. To support this growth, we are seeking a skilled and dedicated Sales Support professional.
Your Role as Sales Support
As part of our Sales Support team, you’ll collaborate closely with Management, Finance, Customer Support, and Account Managers. Your primary responsibility will be managing the entire process from a signed customer agreement to service implementation and invoicing. You’ll handle service activations, up/downgrades, suspensions, deactivations, and more, ensuring seamless operations for our clients.
- Process customer agreements, service orders and PO’s.
- Coordinate with the technical team to ensure successful service implementation, including activating services through various portals.
- Set up customers in the billing system and liaise with finance for accurate invoicing.
- Prepare agreements and service orders in CRM for finalization.
- Handle service activations, adjustments, suspensions, and deactivations.
- Perform online sanction checks.
- Support Account Managers with pre- and post-sales activities.
- Manage and file customer and supplier contracts in our virtual data room.
- Maintain strong relationships with customers.
- Assist with billing inquiries and follow up on outstanding invoices.
- Positive and customer-focused mindset.
- Strong communication skills with a professional and ethical approach.
- Detail-oriented with problem-solving abilities.
- A collaborative team player.
- Minimum of 3 years’ experience in a Sales Support or similar role.
- Proficiency in English (written and spoken).
- Excellent communication and customer service skills.
- High attention to detail and strong administrative abilities.
- Familiarity with CRM systems (we use Microsoft Dynamics).
- Solid knowledge of Excel.
- Effective time management and multitasking skills.
- A dynamic, growing organization in a continuously evolving SATCOM and IT landscape.
- An international environment with a global network.
- Contract-based employment with a company bonus structure.
- Flexible working hours (28-32 hours).
- Competitive salary based on experience.
- Please submit your cover letter and resume to HR at hr@castormarine.com by September 22, 2024. Include “Sales Support” in the email subject line.
- For more information, contact Cristina Martinez Jimenez at cristina.martinez@castormarine.com or +31 88 646 0117.
Note to Agencies: Acquisition proposals will not be considered.
INTERESTED? APPLY NOW!
Please send us your details and we will get in touch as soon as possible.
