Sales Support

Headquarters in De Meern, The Netherlands


We have a requirement for a Sales Support to join our Team.

As International Sales Support you will work with Management, Support, Product Manager, and Technical Support and Implementation. This includes managing the process from signed customer agreement to hand-over the customer to the implementation team for service implementation and finance for invoicing. Process up and downgrades, suspensions, and de-activations.

Primary responsibilities:

  • Process customer agreements and service orders generated by sales
  • Make sure Service Orders are being implemented by coordinating with the technical implementation team and for some services activate these services in available portals.
  • Set up customers in the billing system and coordinate with finance that new customers and service orders are being invoiced
  • In some cases prepare agreements and service orders by filling out details in CRM to generate agreements and service orders
  • Process service up/downgrades, suspensions, and de-activations
  • Perform sanction checks (online tool)
  • Providing support to Account Managers in pre-and after-sales
  • Filing customer and supplier contracts in the virtual data room
  • Maintain excellent relationships with customers and suppliers
  • Assist with billing queries and follow-up on outstanding invoices

Required Skills and Experience:

  • You have at least 3 years of relevant work experience in a Sales Support role or similar
  • Excellent English language skills both oral and written.
  • Team player with good communication skills and customer-focused orientation.
  • Ability to pay strong attention to detail
  • Strong administrative skills
  • Experience with CRM systems (Castor uses Microsoft Dynamics)
  • Working knowledge of Excel spreadsheets
  • Excellent time management and organizational skills and the ability to multitask and prioritize

Personal Characteristics

  • Optimistic attitude
  • Customer-oriented
  • Effective communicator
  • Professional and ethical behavior
  • Problem solver
  • Accuracy
  • Team player


What we offer you

  • A growing organization in a continuously changing SATCOM and IT landscape.
  • An international organization with a Global network.
  • Job Type: Contract
  • Location: De Meern, Utrecht (32-40 hrs)

Applications with Curriculum Vitae attached should be sent by email to,


About Castor Marine

Castor Marine was once the satellite broadcasting division of the leading national telecom operator KPN. Castor Networks and Castor Marine were initiated in 2005. The company is now privately financed and based in De Meern, the Netherlands. We are owner-operator of two teleports and a leased fibre network. Our dedicated team consists of technical, operational and sales staff who work in various places around the world. We aim to exceed your expectations when it comes to Internet connectivity and IT services.

24/7 professional support
We are ready to assist you 24 hours a day, 7 days a week, wherever you are.
Voyager platform
Gives you unique real-time visibility of your internet traffic.
Global coverage and reliable connectivity
We provide reliable and secure onboard Internet connectivity using 3G/4G LTE and VSAT systems.
Full service – we have everything in-house
Our own teleport, network solutions, global service and more.

How to apply

If you are interested, please send your resume and cover letter to

Note to agencies: acquisition is not appreciated!